Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thymeandthimblestudio.com. Please note that returns will need to be sent to the following address:

172 Brighton Road

Ripponlea VIC 3185

Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thymeandthimblestudio.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thymeandthimblestudio.com.

Thyme & Thimble Studio (ABN 68392885565)

Last updated: 1 August 2026

 

At Thyme & Thimble Studio we want you to be happy with what you buy from https://thymeandthimblestudio.com/. This policy explains your rights and how to make a claim. It works together with our Terms and Conditions of Sale and our Shipping & Delivery Policy.

 

1. Your rights under the Australian Consumer Law come first

Nothing in this policy takes away or reduces your rights under the Australian Consumer Law. Those rights apply on top of anything written here. If any part of this policy conflicts with the Australian Consumer Law, the Australian Consumer Law wins.

2. Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

3. When you can get a repair, replacement or refund

3.1     Major problem — your choice. If there is a major problem with what you bought, you choose whether to get a refund or a replacement (for goods), or to cancel the service and be refunded for the unused part (for services). A problem is major if, for example:

(a)     it would have stopped you buying the item if you had known about it;

(b)      it is significantly different from the description, sample or demo you were shown;

(c)     it is substantially unfit for its normal purpose and can't easily be fixed within a reasonable time;

(d)     it is unfit for a purpose you told us about and can't easily be fixed in a reasonable time; or

(e)     (for goods) it is unsafe.

You can also ask for compensation for any other reasonably foreseeable loss or damage.

3.2     Minor problem — we will fix it. If the problem is minor and can be fixed, we may choose to repair the item, replace it, or give you a refund. For a minor problem you can't insist on a refund if we offer to fix the item within a reasonable time.

3.3     You do not lose these rights just because a manufacturer's or voluntary warranty period has ended — consumer guarantees can last longer, depending on the price and what a reasonable person would expect.

3.4     We may ask you to show proof of purchase (such as a receipt, order number or bank statement) before we provide a remedy.

3.5     If your item has a problem covered by the consumer guarantees, we will cover the reasonable cost of returning it to us. Contact us first at hello@thymeandthimblestudio.com and we will arrange this.

 

4. Change of mind

4.1     We do not offer refunds, exchanges or credit if you simply change your mind, choose the wrong item, or no longer want your purchase. This does not affect your rights under the Australian Consumer Law where there is a problem with the product or service (see sections 2 and 3).

 

5. Items that can't be returned for change of mind

For health, safety or hygiene reasons, earrings, underwear, cosmetics, or opened personal-care items cannot be returned for change of mind unless they are faulty. This does not limit your rights under the Australian Consumer Law.

 

6. How to make a claim

6.1     Contact us at hello@thymeandthimblestudio.com with your order number and details (and photos, if the item is faulty). We will let you know the next steps.

6.2     Where we agree a return is needed, the return process is as follows:

• • post the item to [address] at your cost

6.3     We aim to assess claims within 3 business days of receiving your request or the returned item.

7. How refunds are paid

Approved refunds are made to your original payment method, unless we agree otherwise. Card refunds can take several business days to appear, depending on your bank or provider. We do not charge a fee to process a refund you are entitled to.

Contact

Thyme & Thimble Studio — ABN 68392885565

hello@thymeandthimblestudio.com

 

Still not happy? You can contact your state or territory consumer protection agency (for example, NSW Fair Trading, Consumer Affairs Victoria) or the ACCC at accc.gov.au.