Shipping policy

Thyme & Thimble Studio (ABN 68392885565)

 

Last updated: 1 August 2026

 

This Shipping & Delivery Policy explains how Thyme & Thimble Studio ("we", "us", "our") delivers the products you order from https://thymeandthimblestudio.com/. It forms part of our Terms and Conditions of Sale and should be read together with them and our Refund & Returns Policy.

1. Order processing

1.1 We process orders on business days (Monday to Friday, excluding public holidays in Melbourne, Australia).

1.2 Orders are usually dispatched within 2-3 business days of payment being received and cleared. Made-to-order and personalised items may take longer — the expected timeframe is shown on the product page.

1.3 We will send you a confirmation, and tracking details once your order ships. If we cannot fulfil your order within a reasonable time, we will contact you and offer you the choice of waiting, changing the order, or cancelling it for a full refund.

2. Where we deliver

2.1 We currently deliver within Australia only. We do not ship internationally.

3. Delivery timeframes and costs

3.1 Delivery times are estimates given in business days and are counted from dispatch, not from when you place your order. They are not guaranteed delivery dates.

3.2 Our current delivery options are:

•  Standard — 2 - 6 business days — $14.95

•  Express — 1 - 3 business days — $19.95

3.3 Orders of $75 or more (after any discounts, including GST) qualify for free standard delivery within Australia.

3.4 All delivery prices are shown in Australian dollars and include GST where it applies. The delivery cost for your order is calculated and displayed at checkout before you pay.

4. Delays

We do our best to meet the estimates above, but delivery times depend on the carrier and can be affected by things outside our control — weather, carrier delays, remote-area routes, peak periods and customs. Where we become aware of a significant delay we will let you know. If a delay means the goods are not delivered within a reasonable time, you have rights under the Australian Consumer Law, including in some cases the right to cancel and be refunded — see our Refund & Returns Policy.

5. Risk and responsibility for goods in transit

5.1 We remain responsible for your goods until they are delivered to the delivery address you gave us and, where a signature is required, signed for. If your order is lost or damaged in transit before you receive it, contact us and we will make it right — this does not affect your rights under the Australian Consumer Law.

5.2 Once the goods have been delivered to your nominated address, or left there in accordance with any "authority to leave" instruction you gave us, responsibility for them passes to you.

6. Failed deliveries, wrong address and unclaimed parcels

6.1 Please make sure your delivery address and contact details are correct. We are not responsible for orders that fail to arrive because you gave us an incorrect or incomplete address.

6.2 If a parcel is returned to us as undeliverable, unclaimed, or refused, we will contact you. We can re-send it once you pay the re-delivery cost of $12.00, or we can refund the price of the goods less our original outbound delivery cost (see the Refund & Returns Policy). This clause does not apply where the goods are faulty or the failed delivery was our fault or the carrier's — in those cases your Australian Consumer Law rights apply in full.

Contact

Questions about a delivery? Contact us at hello@thymeandthimblestudio.com with your order number and we will help.